Frequently Asked Questions

If you can't find the answer to your question below please don't hesitate to contact us. We really enjoy hearing from our customers and getting to know you.

Do you have a phone number?

Yes, it is located on the bottom of our "Contact Us" page.Please only use the telephone for making credit card orders or tuition payments. Questions and comments should be submitted via our online contact form. We respond to all legitimate customer emails in a very timely manner. If we still need to make phone contact, you will then have our number or we can call you. This solution allows us to keep cost down and pass the savings on to you.

Do you have a catalog that you can mail to me?

No. All of our products and services are on our web site. Printing catalogs is cost prohibitive unless you print tens of thousands at a time and mail them out in mass. Since most people just throw away such items as junk mail we decided to go paperless in an effort to conserve natural resources and especially the additional cost of printing and distribution that would be passed on to our customers as overhead expense.

Why can't I just order a kit or pay for a class online?

We offered this option in the past using two different online shopping carts. Both services resulted in security concerns. To protect our customers and ourselves, we ask that you contact us directly via our online contact form so that we can assist you.

What is the expiration date on my iodine tablets?

We no longer use or sell iodine tablets. Some people have allergies to iodine. Pregnant and lactating women should not use iodine, nor should those with thyroid problems. No one should use iodine tablets for an extended period (about a week) as it accumulates and can result in health issues.

If you have iodine tablets from another source, there should be a 5 or 6 digit number on your bottle. The last two digits are the batch number. The next two working toward the left are the year of manufacture and the last two working to the left are the month of manufacture. Your iodine tablets should be good for four years if unopened and up to one year if opened. Always check the pills, they should be a steel grey color. If they are rusty looking they have been exposed to moisture and should be discarded. If you are already in a survival situation and your tablets are rusty they are still safe to use but much less effective. Read and follow the directions on the bottle.

I ordered items that weren't part of a kit and they came loose in the box. Are they used or returned?

No. All of our items are new. We buy most of the components for our kits in bulk to save you money; it actually costs more to pay someone to un package components that are retail ready so that we can pack them in a survival kit for you. In many cases we can also get items at a lower cost because we don't pay for the unnecessary packaging. Since our primary product is survival kits (and we always have saving you money in the back of our mind) many of the items we offer separately are loose and not packaged in the blister pack you would find in a retail store but they are exactly the same and have even been tested for functionality by us as a free service.

My order included a Strike Force™ fire starter and WetFire™ tinder. There were supposed to be two tinders why is there only one in the pouch?

Please take a look inside the handle of the Strike Force™ device. There is a compartment built in for storage of tinder. Your second tinder is already packed there for you. We try to make the foil of the tinder stick-out of the compartment to help you find it but sometimes they aren't so obvious.

Do your kits come with a user's manual? How do I know what is supposed to be in there or how to use it?

Most of our kits will come with a very simple generic manual that will show pictures of the components, list their name and give ideas on how they are used. The manual is the same for all of the kits so some of the items may not be in your kit and others (like adhesive bandages) have not been included because most people know how to use those. We have highlighted the items that should be in your particular model. However, we recommend that when you open your kit you also visit our web site and look at the complete components list for your kit model. We have also included a Wilderness Survival Guide packed inside one of the pouches in your kit. This is a picture and text sheet that should help you remember information that you attained from survival training / reading or to help give you ideas as you improvise in a survival situation. With the space available in your kit we can't fit a comprehensive survival manual. We strongly recommend that you get wilderness first aid and survival training; you can get both with us at a discount if you purchased a kit from us.

Note: For those unable to attend training due to other obligations or who prefer show-and-tell to the basic manual included with your kit we are currently developing a video user's manual. This manual will be available for purchase separately or as an upgrade when you purchase a kit.

Do you offer any training for families?

Yes! We are happy to work with families with youth and have years of experience working with young people of all ages. We recommend that the youth be at least 11 years old or mature for their age as well as accompanied by an adult. Our curriculum is suitable for children but there are some skills that are covered that are necessary to prepare you to stay alive in a wilderness survival situation that may not be pleasant to some individuals, children and adults alike. We are very conscious of the different sensibilities of our students and make every effort to respect each individual's uniqueness

What do I need to bring with me to training?

Once you have registered we will send you an email with attachments that include information on what you should bring with you, driving directions and local restaraunts and hotels. This information is generally sent out about a month prior to your course date. If you need it sooner to reserve a hotel just let us know when you register.

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