Frequently Asked Questions
If you can't find the answer to your question below
please don't hesitate to contact
us. We really enjoy hearing from our customers and getting
to know you.
Do you have a phone number?
Yes, it is located on the bottom of our "Contact Us"
page.Please only use the telephone for making credit card
orders or tuition payments. Questions and comments should be submitted
via our online contact
form. We respond to all legitimate customer emails
in a very timely manner. If we still need to make phone contact,
you will then have our number or we can call you.
This solution allows us to keep cost down and pass the
savings on to you.
Do you have a catalog that you can
mail to me?
No. All of our products and services are on our web site. Printing
catalogs is cost prohibitive unless you print tens of thousands
at a time and mail them out in mass. Since most people just throw
away such items as junk mail we decided to go paperless in an
effort to conserve natural resources and especially the additional
cost of printing and distribution that would be passed on to our
customers as overhead expense.
Why can't I just order a kit or pay
for a class online?
We offered this option in the past using two different online
shopping carts. Both services resulted in security concerns. To
protect our customers and ourselves, we ask that you contact us
directly via our online contact
form so that we can assist you.
What is the expiration date on my
We no longer use or sell iodine tablets. Some people have allergies
to iodine. Pregnant and lactating women should not use iodine,
nor should those with thyroid problems. No one should use iodine
tablets for an extended period (about a week) as it accumulates
and can result in health issues.
If you have iodine tablets from another source, there should
be a 5 or 6 digit number on your bottle. The last two digits are
the batch number. The next two working toward the left are the
year of manufacture and the last two working to the left are the
month of manufacture. Your iodine tablets should be good for four
years if unopened and up to one year if opened. Always check the
pills, they should be a steel grey color. If they are rusty looking
they have been exposed to moisture and should be discarded. If
you are already in a survival situation and your tablets are rusty
they are still safe to use but much less effective. Read and follow
the directions on the bottle.
I ordered items that weren't part
of a kit and they came loose in the box. Are they used or returned?
No. All of our items are new. We buy most of the components for
our kits in bulk to save you money; it actually costs more to
pay someone to un package components that are retail ready so
that we can pack them in a survival kit for you. In many cases
we can also get items at a lower cost because we don't pay for
the unnecessary packaging. Since our primary product is survival
kits (and we always have saving you money in the back of our mind)
many of the items we offer separately are loose and not packaged
in the blister pack you would find in a retail store but they
are exactly the same and have even been tested for functionality
by us as a free service.
My order included a Strike Force™
fire starter and WetFire™ tinder. There were supposed to be
two tinders why is there only one in the pouch?
Please take a look inside the handle of the Strike Force™
device. There is a compartment built in for storage of tinder.
Your second tinder is already packed there for you. We try to
make the foil of the tinder stick-out of the compartment to help
you find it but sometimes they aren't so obvious.
Do your kits come with a user's
manual? How do I know what is supposed to be in there or how to
Most of our kits will come with a very simple generic manual
that will show pictures of the components, list their name and
give ideas on how they are used. The manual is the same for all
of the kits so some of the items may not be in your kit and others
(like adhesive bandages) have not been included because most people
know how to use those. We have highlighted the items that should
be in your particular model. However, we recommend that when you
open your kit you also visit our web site and look at the complete
components list for your kit model. We have also included a Wilderness
Survival Guide packed inside one of the pouches in your kit. This
is a picture and text sheet that should help you remember information
that you attained from survival training / reading or to help
give you ideas as you improvise in a survival situation. With
the space available in your kit we can't fit a comprehensive survival
manual. We strongly recommend that you get wilderness first aid
and survival training; you can get both with us at a discount
if you purchased a kit from us.
Note: For those unable to attend training due to
other obligations or who prefer show-and-tell to the basic manual
included with your kit we are currently developing a video user's
manual. This manual will be available for purchase separately or
as an upgrade when you purchase a kit.
Do you offer any training for
Yes! We are happy to work with families with youth and have years
of experience working with young people of all ages. We recommend
that the youth be at least 11 years old or mature for their age
as well as accompanied by an adult. Our curriculum is suitable
for children but there are some skills that are covered that are
necessary to prepare you to stay alive in a wilderness survival
situation that may not be pleasant to some individuals, children
and adults alike. We are very conscious of the different sensibilities
of our students and make every effort to respect each individual's
What do I need to bring
with me to training?
Once you have registered we will send you an email with attachments
that include information on what you should bring with you, driving
directions and local restaraunts and hotels. This information
is generally sent out about a month prior to your course date.
If you need it sooner to reserve a hotel just let us know when