Do you have a phone number?
Yes, it is located on the bottom of our "Contact
Us" page.We do not always man the phone during business hours due
to the nature and size of our business. Please only use the telephone
for making credit card orders or tuition payments. Questions and comments
should be submitted via our online contact
form. We respond to all legitimate customer emails in a very
timely manner. If we still need to make phone contact, you will then
have our number or we can call you. This solution
allows us to keep cost down and pass the savings on to you.
Do you have a catalog that
you can mail to me?
No. All of our products and services are on our web site.
Printing catalogs is cost prohibitive unless you print tens of thousands
at a time and mail them out in mass. Since most people just throw away
such items as junk mail we decided to go paperless in an effort to conserve
natural resources and especially the additional cost of printing and
distribution that would be passed on to our customers as overhead expense.
Why can't I just order a kit
or pay for a class online?
We offered this option in the past using two different
online shopping carts. Both services resulted in security concerns.
To protect our customers and ourselves, we ask that you contact us directly
via our online contact
form so that we can assist you.
What is the expiration date
on my iodine tablets?
We no longer use or sell iodine tablets. Some people have
allergies to iodine. Pregnant and lactating women should not use iodine,
nor should those with thyroid problems. No one should use iodine tablets
for an extended period (about a week) as it accumulates and can result
in health issues.
If you have iodine tablets from another source, there
should be a 5 or 6 digit number on your bottle. The last two digits
are the batch number. The next two working toward the left are the year
of manufacture and the last two working to the left are the month of
manufacture. Your iodine tablets should be good for four years if unopened
and up to one year if opened. Always check the pills, they should be
a steel grey color. If they are rusty looking they have been exposed
to moisture and should be discarded. If you are already in a survival
situation and your tablets are rusty they are still safe to use but
much less effective. Read and follow the directions on the bottle.
I ordered items that weren't
part of a kit and they came loose in the box. Are they used or returned?
No. All of our items are new. We buy most of the components
for our kits in bulk to save you money; it actually costs more to pay
someone to un package components that are retail ready so that we can
pack them in a survival kit for you. In many cases we can also get items
at a lower cost because we don't pay for the unnecessary packaging.
Since our primary product is survival kits (and we always have saving
you money in the back of our mind) many of the items we offer separately
are loose and not packaged in the blister pack you would find in a retail
store but they are exactly the same and have even been tested for functionality
by us as a free service.
My order included a Strike
Force™ fire starter and WetFire™ tinder. There were supposed
to be two tinders why is there only one in the pouch?
Please take a look inside the handle of the Strike Force™
device. There is a compartment built in for storage of tinder. Your
second tinder is already packed there for you. We try to make the foil
of the tinder stick-out of the compartment to help you find it but sometimes
they aren't so obvious.
kits come with a user's manual? How do I know what is supposed to be in
there or how to use it?
Most of our kits will come with a very simple generic
manual that will show pictures of the components, list their name and
give ideas on how they are used. The manual is the same for all of the
kits so some of the items may not be in your kit and others (like adhesive
bandages) have not been included because most people know how to use
those. We have highlighted the items that should be in your particular
model. However, we recommend that when you open your kit you also visit
our web site and look at the complete components list for your kit model.
We have also included a Wilderness Survival Guide packed inside one
of the pouches in your kit. This is a picture and text sheet that should
help you remember information that you attained from survival training
/ reading or to help give you ideas as you improvise in a survival situation.
With the space available in your kit we can't fit a comprehensive survival
manual. We strongly recommend that you get wilderness first aid and
survival training; you can get both with us at a discount if you purchased
a kit from us.
Note: For those unable to attend training
due to other obligations or who prefer show-and-tell to the basic manual
included with your kit we are currently developing a video user's manual.
This manual will be available for purchase separately or as an upgrade
when you purchase a kit.
Do you offer
any training for families?
Yes! We are happy to work with families with youth and
have years of experience working with young people of all ages. We recommend
that the youth be at least 11 years old or mature for their age as well
as accompanied by an adult. Our curriculum is suitable for children
but there are some skills that are covered that are necessary to prepare
you to stay alive in a wilderness survival situation that may not be
pleasant to some individuals, children and adults alike. We are very
conscious of the different sensibilities of our students and make every
effort to respect each individual's uniqueness but we teach people how
to stay alive and it isn't always a gentle thing.
What do I need to bring with
me to training?
Once you have registered we will send you an email with
attachments that include information on what you should bring with you,
driving directions and local restaraunts and hotels. This information
is generally sent out about a month prior to your course date. If you
need it sooner to reserve a hotel just let us know when you register.